An industry leader in the production of yellow rice wine and one of China’s top 500 companies. A state-owned company, its products occupy 50% market share in the Chinese rice wine market.
Our client was looking to continuously and effectively cut cost on transportation;
The customer was in need for a unified service standard and process on order management and operation quality in transportation management;
The customer required a visualization of shipping orders, especially on delivery and the E-POD;
And needed regular operational quality reviews and solutions for transportation improvement.
1. FM Logistic provided a standard delivery operation process, including fixed customer service staff, and standard operation process from order confirmation, appointment to pick up, until E-pod upload;
2. 5% cost savings compared to the rate of the previous year;
3. Provided return service of empty trays;
4. Provided GPS and portable tracking devices to improve the visualization and convenience of order check;
5. Provided e-pod, convenient for customers to inquire and save;
6. Booking delivery and confirmation feedback.
Agility to handle business demands :
Standardized workflow to improve customer communication efficiency and cargo safety
Reduce transportation cost
Improve transportation visualization, and continuously improve the quality of transportation management
Wide product choice for consumers and customisation
Strengthen the relationship of their customers
100%
on time pick up rate
100%
on time delivery rate
0
complaint and damage during trial operation
100%
billing accuracy
Want to find out how FM Logistic can help you meet the challenges of Transportation? Contact us and we will find the right solutions for you!
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