Customer testimonial: steady growth in satisfaction

Every year, we conduct an international satisfaction survey across the Group, collecting valuable feedback to refine our offering and better meet their needs.

This year again, our clients’ strong engagement enables us to proudly share significantly improved results. The growing overall satisfaction confirms our position as a trusted partner — a perception increasingly echoed by our clients.

Our Net Promoter Score (NPS)* has now reached +56, marking a +3 point increase compared to 2024. This figure shows that an increasing number of clients are ready to recommend our services.

These positive trends are also reflected in our key performance indicators:

These results are the outcome of FM Logistic teams’ unwavering commitment to our clients. Their professionalism, efficiency, and reliability are the cornerstones of this success.

Together, we continue to build premium and lasting partnerships that nurture the trust our clients place in us.

The Net Promoter Score (NPS) measures the likelihood that customers would recommend a company to others.